FAQs

We provide competitive pricing through our global partnerships and strong presence in China. All new and original products come with a one-year warranty. Payments are accepted via 100% T/T prior to shipping or with a 30% deposit, with the balance due before shipment. RMB transfer is available for local agents. We ship using trusted carriers such as FedEx, DHL, and UPS, with delivery usually within 1-3 days after payment. Our secure packaging ensures safe transit. For quotes, you can easily reach us via email, WhatsApp, WeChat, or Skype.

Are Our Prices Competitive?

Absolutely! PLC Masters Ltd. Limited, a leading supplier based in China with partnerships in over 50 countries, offers highly competitive pricing. We provide substantial discounts tailored to meet market demands.

Which Payment Methods Do We Accept?

We accept 100% T/T (Telegraphic Transfer) payment prior to shipping. For items with lead times, a 30% deposit is required upfront, with the remaining 70% due before shipment. RMB transfers are available if you have a local agent in China. Please contact us for more details.

What Shipping Methods Are Available?

We primarily use FedEx, DHL, UPS, BRE, and other carriers. If you have an account with any of these carriers, you can arrange the shipment yourself. We also offer complimentary shipping to China-based freight forwarders.

What is Our Delivery Time?

Products are typically delivered within 1-3 days after receipt of advance payment. For items with specific lead times, delivery will adhere to the quoted schedule.

How Do We Package Our Products?

We ensure safe delivery by placing products in their original boxes, sealing them with a label, and wrapping them in bubble wrap for extra protection. The items are then packed securely in sturdy boxes to prevent damage during transit.

How Can Customers Get in Touch and Request a Quote?

You can reach us via email, WhatsApp, WeChat, Skype, or any other preferred communication method. Send us your requirements, and we will promptly provide a quote.

Order Tracking

Once your order has shipped, we will provide a tracking number and a link to the carrier’s website for tracking your package's progress.

Refund Policy and Conditions

Returns must be made within 30 days of the order date.
The product must be unused, unopened, and in its original packaging with all accessories.
Refunds are typically processed within 5-7 business days after receiving the returned item.
Shipping and related charges are non-refundable.

Warranty Conditions

We are dedicated to delivering high-quality products. If a defect is found in your product within 12 months of purchase, it will be covered under our warranty policy.